FAQs

We supply a range of new release models direct from the manufacturers in China.

And ….

A range of second hand models that are discontinued, limited edition and or hard to find.  We prefer to use the category “approved used” rather than second hand. All our “approved used” models are checked for quality to ensure they meet our high standards before they are released for sale. Some boxes will have shelf wear or minor wear and tear which will be described in the item description.  If a model is an “approved used” model you will see this in the product category and within the model item description.

New release models will be available for pre-order as and when the model manufacturer releases them to us as the approved retailer.  Pre-Ordering a model enables the customer to secure the model they require, ensuring that the model is not sold out in advance, which can happen with popular releases.

Due to the rare nature of our “approved used” models, it is likely that we have 1 of each model in stock. When each model is sold it is automatically removed from the website. Therefore if it’s on the website it is in stock.

Yes please refer to our Sourcing Service page.

We accept PayPal, credit/debit card payments, and Stripe Link Payments. Please follow the appropriate payment option during checkout or as provided.

PayPal is fast and secure and provides buyers with PayPal’s Buyer Protection at no extra cost.
For more information, please visit www.paypal.co.uk.

Credit and debit card payments are processed securely by Stripe, one of the UK’s leading online payment providers. We do not store your card details.
For further details, please visit https://stripe.com.

We also offer Stripe Link Payments, which allow you to pay securely via a payment link sent to you (for example, by email or message). These links are generated through Stripe and take you to a secure checkout page where you can complete your payment quickly and safely using your preferred payment method.

Stripe Link Payments provide the same high level of security and protection as standard Stripe card payments.

If you have any questions or would like to discuss alternative payment methods, please email us and we’ll be happy to help.

Please refer to our Refund Policy page.

No you cannot cancel an order online, please email us immediately, and if the item has not been shipped we will cancel the order for you.

Please refer to our Shipping page.

Yes we are happy to buy 1:400 & 1:200 scale models providing that they are in good condition, no damage and complete with the original box.

Please contact us via email for a competitive price for your models.