FAQs

We supply a range of new release models direct from the manufacturers in China.

And ….

A range of second hand models that are discontinued, limited edition and or hard to find.  We prefer to use the category “approved used” rather than second hand. All our “approved used” models are checked for quality to ensure they meet our high standards before they are released for sale. Some boxes will have shelf wear or minor wear and tear which will be described in the item description.  If a model is an “approved used” model you will see this in the product category and within the model item description.

New release models will be available for pre-order as and when the model manufacturer releases them to us as the approved retailer.  Pre-Ordering a model enables the customer to secure the model they require, ensuring that the model is not sold out in advance, which can happen with popular releases.

Due to the rare nature of our “approved used” models, it is likely that we have 1 of each model in stock. When each model is sold it is automatically removed from the website. Therefore if it’s on the website it is in stock.

Yes please refer to our Sourcing Service page.

We accept paypal and credit/debit card payment, please follow the appropriate payment link on checkout.

Paypal is fast and safe and provides you the buyer with paypals “buyer protection” free. For further details please see www.paypal.co.uk

All credit/debit card payments are handled by a third party STRIPE, one of the UK’s largest online payment providers.  For further details please see Stripe | Financial Infrastructure to Grow Your Revenue

Please email us if you have any questions in relation to alternative payment methods.

Please refer to our Refund Policy page.

No you cannot cancel an order online, please email us immediately, and if the item has not been shipped we will cancel the order for you.

Please refer to our Shipping page.

Yes we are happy to buy 1:400 & 1:200 scale models providing that they are in good condition, no damage and complete with the original box.

Please contact us via email for a competitive price for your models.